General Terms and Conditions

  • 12-06-2025

    Article 1 Definitions

    1. TUF: The Urbex Factory;
    2. Customer: The consumer or company that enters into the agreement with TUF;
    3. Consumer: a natural person who is not acting in the exercise of a profession or business;
    4. Parties: TUF and customer;
    5. Reflection period: the period within which the consumer can make use of his right of withdrawal;
    6. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
    7. Distance contract: the contract concluded between TUF and the customer without the parties being in each other's vicinity;
    8. Digital content: data produced and supplied in digital form;
    9. Model form: the European model withdrawal form.

    Article 2 Identity of the entrepreneur

    1. The Urbex factory
    2. Info.adventurefactory@gmail.com
    3. Global Adventure Factory**
    4. Chamber of Commerce number: 92615007

    **Part of Global Adventure Factory are:

    1. The Urbex Factory; https//www.urbexfactory.nl
    2. UrbexNow; https//www.urbexnow.com
    3. Urbexmap.nl; https//www.urbexmap.nl

    Article 3 Applicability

    1. These general terms and conditions apply to all quotes, offers, orders, agreements and deliveries of TUF. Before the distance contract is concluded, the text of these general terms and conditions will be made available electronically and with the possibility for the customer to save them in a simple way.
    2. The agreement is entered into exclusively under the applicability of these general terms and conditions.
    3. To the extent applicable, the applicability of the customer's general terms and conditions is expressly excluded.
    4. Deviations from or additions to these general terms and conditions are only valid if they have been expressly agreed in writing.
    5. If one or more provisions of these general terms and conditions are wholly or partially in conflict with or in conflict with provisions of mandatory law, this will not affect the other provisions of these general terms and conditions.

    Article 4 Offer and agreement

    1. The agreement is concluded remotely at the moment the customer accepts the offer and accepts the associated general terms and conditions.
    2. The offer contains a description of the products, digital content and/or services offered. Obvious mistakes or obvious errors in the offer do not bind TUF.
    3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

    Article 5 Right of withdrawal for products, consumer obligations and costs

    1. The consumer can dissolve an agreement regarding the purchase of a product within 14 days after receipt of the product, without giving reasons. If the consumer has ordered multiple products and these have been delivered separately, this cooling-off period commences at the moment the consumer has received the last product.
    2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product.The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
    3. The consumer is only liable for any diminished value of the product resulting from the handling of the product which goes beyond what is permitted in paragraph 2.
    4. If the consumer exercises his right of withdrawal, he must make this known to TUF in an unambiguous manner.
    5. The consumer must return the product to TUF as soon as possible, but no later than 14 days after cancellation.
    6. If the consumer exercises his right of withdrawal, he reports this within the cooling-off period by means of the model withdrawal form or in another unambiguous manner to the entrepreneur. The product must be returned with all accessories supplied and as much as possible in its original state.
    7. The risk and burden of proof for the correct and timely exercise of the right of withdrawal and return shipment lies with the consumer.
    8. The consumer shall bear the direct costs of returning the product.

    Article 6 Exclusion of right of withdrawal for digital content

    1. In case of direct delivery of digital content (coordinates leading to locations) after purchase, the right of withdrawal is excluded. In that case, the consumer cannot terminate the agreement.
    2. Before the purchase between the parties has been concluded, the consumer has declared that he agrees to immediate delivery of the digital content during the cooling-off period and has waived the right of withdrawal.


    Article
    7 Actual Episode

    1. TUF takes the utmost care when carrying out
    of orders and delivery thereof.

    2. The place of delivery is the address that the customer provides to TUF.
    has made. For digital files, the email address that the customer entered during the ordering process applies.

    3. With regard to the digital content, it is possible that some
    coordinates lead to an outdated location or the location in question
    location is no longer accessible.

    4. TUF has an obligation to make an effort to do so and can never be held liable or
    be liable for a certain result. This in no way entails
    a (re)payment obligation on the part of TUF. TUF states
    however, it would be appreciated if this were made known by the
    customer, so that TUF can adjust its database accordingly.

    5. The digital content provided is for personal use only. This
    content may be subject to no condition are (re)sold and/or exchanged. TUF
    is entitled in such cases to a fine of €500.00 to €
    10,000.00     to charge.

    TUF reserves the right to restrict access to the digital content provided
    to withdraw content permanently or temporarily if:

    • It is reasonably suspected that the customer (or a person within his circle)
      shared, sold or made public any content in whole or in part
      has made;
    • There is abuse, republication, unauthorized distribution or
      attempt to do so;
    • The customer or his environment is involved in damage, destruction or disruption of the locations mentioned in the digital content;
    • there are other circumstances which, in TUF's opinion, make further use or retention of access contrary to the agreed terms.

    6. In the event of withdrawal on the basis of paragraph 5, the customer has no right
    for a refund or any other form of compensation.TUF is
    entitled to take this measure independently and without prior
    to apply a warning if circumstances so require
    require reasonable judgement but this will always be explained to the customer.

    Article 8 Indemnity and Liability

    1. The customer indemnifies TUF against all claims from others relating to the products and/or services supplied by TUF, including digital content.
    2. TUF's liability for damage arising from or related to the performance of the agreement is always limited to the reimbursement of the purchase price paid by the customer.
    3. Under no circumstances shall TUF be liable for indirect damage, such as consequential damage, loss of profit or damage to (the property of) third parties.
    4. All images, photos, colours, drawings and descriptions on the website are only indicative and cannot lead to any compensation, termination or suspension.

    Article 9 Applicable law and competent court

    1. These general terms and conditions and any underlying agreement between the customer and TUF are governed by Dutch law.
    2. The court in the district where TUF is established has exclusive jurisdiction to hear any disputes between the customer and TUF.

    Article 10 – Amendment of the general terms and conditions

    1. TUF reserves the right to change or supplement these general terms and conditions at any time.
    2. Changes also apply to existing agreements, unless the change is disadvantageous to the customer. In that case, the customer will be informed in a timely manner and will have the opportunity to object within 14 days of notification.
    3. The most recent version of the general terms and conditions is always available via https://www.urbexfactory.nl/pages/algemene-voorwaarden and is binding once published, unless otherwise agreed.

    Model withdrawal form

    (complete and return this form only if you wish to cancel the agreement)

    To: The Urbex Factory

    Return address: Box C8139, Zinkstraat 24, 4823AD Breda, Netherlands

    I/We* share* you hereby inform us that I/we* our agreement regarding

    the sale of the following products: [product designation]* revokes/revoked*.

    Ordered on*/received on* [date of ordering for services or receiving for products]

    [Consumer(s) Name]

    [Consumer(s) address]

    [Signature of consumer(s)] (only when this form is submitted on paper)

    * Cross out what does not apply or fill in what applies

    .

    Privacy Policy

    Last updated: [fill in date]

    At [your company name], we value your privacy and the protection of your personal data. In this privacy policy, we explain how we collect, use, and protect your data when you visit our webshop or make a purchase through our website, which is hosted by Shopify.

    Our webshop is built with Shopify, a platform that enables online stores. Shopify Inc. is located in Canada and operates according to the AVG/GDPR guidelines. More information about how Shopify processes your data can be found here: https://www.shopify.com/legal/privacy

    2.What information do we collect?

    When you place an order or visit our website, we (via Shopify) collect the following data:

    When ordering:

    • Name
    • Address details
    • Phone number
    • Email address
      Payment details (via external payment providers such as iDEAL, Klarna, PayPal, etc.)
    • IP address and browser information

    When visiting a website:

    • IP address
    • Browser information
    • Device information
    • Interaction data (such as pages viewed)


    3. What do we use your data for?

    We use your data for the following purposes:

    • To process and deliver your order
    • To keep you informed about your order
    • For customer service and support
    • To improve and optimize our webshop
    • For marketing purposes (only with your consent)


    4. Sharing data with third parties

    We only share your personal data with third parties if this is necessary for our services, such as:

    • Shopify (hosting and order processing)
    • Delivery services (e.g. PostNL, DHL)

      We never sell your data to third parties.

    5. Retention period

    We do not retain your data for longer than is necessary for the purpose for which it was collected, unless we are legally obliged to retain data for longer (for example tax data).

    6. Your rights

    You have the right to:

    • Request access to your personal data
    • Have your data corrected or deleted
    • Objecting to the use of your data
    • To withdraw your consent
    • To file a complaint with the Dutch Data Protection Authority

    If you wish to exercise any of these rights, please contact us via contact.

    7. Security

    We take appropriate security measures to protect your personal data against loss, misuse or unauthorized access.

    8. Changes

    We reserve the right to modify this privacy policy. Please check this page regularly to stay informed of any changes. In the event of significant changes, we will inform you by e-mail or a notification on the website.

    If you have any questions about this privacy policy, please feel free to contact us at info@urbexfactory.nl
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Disclaimer

Belangrijk

Wij bieden avonturiers en urban explorers de (bestaande) mogelijkheid aan om unieke en fascinerende plekken te verkennen die doordrenkt zijn van geschiedenis en mysterie.

Let wel, het verkennen van deze verlaten gebouwen is een activiteit die juridische problemen met zich mee kan brengen. Bovendien kan het bezoeken van deze verlaten gebouwen gevaarlijk zijn vanwege de slechte staat van de gebouwen en mogelijk instortingsgevaar.

Wij vinden het tevens belangrijk dat onze klanten weten en begrijpen dat het bezoeken van deze plekken onrechtmatig kan zijn. Wij accepteren onder geen beding verantwoordelijkheid of aansprakelijkheid voor eventuele ongelukken of schade ontstaan tijdens of door bezoek aan een Urbex-locatie. Wij benadrukken dat je als Urbexer je eigen verantwoordelijkheid draagt over je daden en handelingen en dat je je dient te houden aan de bestaande wet- en regelgeving.

Voor veilige en verantwoorde Urbex-ervaringen raden wij je dringend aan toestemming te vragen aan de eigenaren van de gebouwen en zonder toestemming deze gebouwen niet te betreden. Ook benadrukken wij dat je je dient te houden aan de (lokale) wetten en voorschriften.

Door de jaren heen zijn wij keihard bezig geweest met het neerzetten en maken van een grote database met Urbex-locaties. We doen ons uiterste best om de locatiepakketten up-to-date te houden. Ondanks deze inspanningen kan het helaas een enkele keer gebeuren dat een bepaalde locatie niet meer toegankelijk is. Dit vinden we uiteraard erg vervelend en we stellen het op prijs als je dit aan ons laat weten zodat we dit kunnen aanpassen.

Je kunt ons op verschillende manieren bereiken. Je kunt het contactformulier invullen bij Contact.